Login & Password Problems

Forgot Your Password

1. On the login page, click Forgot Password.
2. Enter the email address associated with your account.
3. Check your inbox (and spam folder) for a password reset link. The link expires after 1 hour.
4. Click the link and set a new password. Passwords must be at least 8 characters with a mix of letters and numbers.

Account Locked

After 5 consecutive failed login attempts, your account is temporarily locked for 15 minutes. This protects against brute-force attacks.

• Wait 15 minutes and try again with the correct credentials.
• If you cannot remember your password, use the Forgot Password flow instead.

2FA Code Not Working

• Ensure the time on your phone is set to automatic. Authenticator apps rely on accurate system time, and even a 30-second drift can cause codes to fail.
• If your authenticator app was on a lost or wiped device, use one of your backup codes to log in, then reset 2FA from your profile.

Not Receiving the Reset Email

• Check your spam or junk folder.
• Verify you are entering the exact email address on file (check for typos).
• If your church uses a custom SMTP provider, ask your admin to verify the email service is active and not rate-limited.
• Reset emails are sent immediately but may take up to 5 minutes to arrive depending on your email provider.