Changing Your Plan
- Go to Admin > Billing.
- Click Change Plan to see available tiers: Core, Growth, Ministry Pro, and Enterprise.
- Upgrades take effect immediately. You are charged a prorated amount for the remainder of your current billing cycle.
- Downgrades take effect at the end of your current billing period. You retain access to higher-tier features until then.
Cancellation
- Navigate to Admin > Billing > Cancel Subscription.
- You will be asked to confirm. After cancellation, your account remains active until the end of the current billing period.
- Your data is retained for 90 days after cancellation in case you decide to return. After 90 days, all data is permanently deleted.
Invoices & Receipts
- Invoices are generated automatically on each billing date and emailed to the Church Owner.
- View all past invoices under Admin > Billing > Invoice History.
- Each invoice includes a breakdown of your plan cost, any add-ons, and applicable taxes.
- Download invoices as PDF for your church's financial records.
Add-Ons
Some features are available as add-ons beyond your base plan:
- Additional staff seats: Purchase extra seats beyond your plan's included limit.
- SMS credits: Buy SMS message bundles for Twilio-powered messaging.
- Priority support: Get faster response times from the SteepleOS support team. Manage add-ons under Admin > Billing > Add-Ons.